Virtual and On-Site Services

Sometimes, you just need a software expert to figure out what you need to do to make it work. Virtual Services and Onsite Services are the best way for Mid-West CAD’s Certified Technical Experts to help you with a variety of topics related to your Autodesk software.

Virtual Services

Mid-West CAD Virtual Services utilize the Remote Desktop to connect directly to your machine. It’s like having an expert right there with you.

We’ll deduct time in 15-minute increments from your purchased service hours. If you do run out, we’ll give you a special re-load rate to add more!

We’re happy to accommodate almost any request, but typically Virtual Services are used for:

  • Specific Training Topics & Update Training
  • Autodesk Software “How To” Questions
  • Training Video Production for New Hires or Process Documentation
  • Installation and Autodesk Account Help
  • CAD/BIM Services

On-Site Services

On-Site Services allows you to schedule a Mid-West CAD Technical Expert to come to your location for expedient and efficient service.

Sometimes, it’s easier for everybody to just be there. On-Site Services is perfect for working with you and your team, completing specific project tasks with your Autodesk software in your environment.

We’re happy to accommodate almost any request, but typically these on-site services are used for:

  • Specific Training Topics & Update Training
  • Autodesk Software “How To” Questions
  • Printing Issues with Autodesk software
  • CAD System Setup
    (From Unboxing the Machine to Launching Software)
  • System Setup – Content Libraries/Custom Routines/Tool Palettes
  • Software Customization & Customization Deployment
  • Various CAD-related IT tasks